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Category Archive for 'Change Management'

Moving From Full-Service to Self-Service KM

Posted in Change Management, Knowledge Management on Jun 16th, 2010

If you work with billable employees, you know there is a constant struggle between how much time they should spend searching for information vs. doing actual billable work. Finding and leveraging past work could increase the firm’s profitability if the re-use can drive down operational time and drive up margin.
From an expense standpoint, do you [...]

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“Switch” Your Thinking

Posted in Change Management, Knowledge Management on Mar 15th, 2010

Just recently, I attended a presentation by Dan Heath covering the tenets of his new book: Switch. Focused solely on how to make change happen, I was struck by the simplicity of the methods. Heath spoke about balancing appealing to the rational and emotional sides of the brain as well as ensuring one’s environment is [...]

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