In the Know by Kacie June » communication http://kaciejune.com/blog Thoughts on KM, Collaboration, Organizational Effectiveness and Silo Busting Wed, 14 Jul 2010 02:07:15 +0000 http://wordpress.org/?v=2.8.1 en hourly 1 Do We Sell or Tell To Get Action? http://kaciejune.com/blog/2010/02/12/do-we-sell-or-tell-to-get-action/ http://kaciejune.com/blog/2010/02/12/do-we-sell-or-tell-to-get-action/#comments Fri, 12 Feb 2010 20:29:35 +0000 Kacie http://kaciejune.com/blog/?p=219 take.action.tour_Social is here but is it driving people to action? We have spent decades researching and discovering how to communicate, motivate and collaborate with people. We’ve studied generational and cultural differences; methods and techniques; channel and venues. We pour over statistics to make informed decisions. But, is any of this helping us get people to read or listen? I know there are many of you who would have statistics to tell me “yes”!

I learned a long time ago that people pay attention to communications from the top. As flat as we’d like to be, if my manager or anyone in my chain sends me an email, text, IM or blog, I will read it. But, now we have social experts telling us that peer review and peer opinion drive eye-catching interest and translate into action. That we listen to and trust our peers more than our “superiors”. I feel that is true but maybe in a different context.

I personally believe that to motivate different behavior, a message from my manager will motivate me to change but so will a message from a trusted colleague IFthat message has a story I can relate to and a result that is impactful enough. From the top, it’s enough to TELL me what is expected. From my peers, it’s all about SELLing me to get me to change.

Imagine if the tell and sell could be combined in a communication strategy – managers AND peers? I think that would double your success for changing behavior, which is the intended result of most communication strategies.

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