In the Know by Kacie June

I recently had dinner with a colleague, and she commented on how she has made a living by documenting processes within companies. She is a training and computer interface designer yet she can’t do her job without documented processes. How do you create a training program without content? How can you configure a system to [...]

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Asking employees to think of the next big idea is a challenge because it takes many, many sparks to get to that golden innovation that will move the needle. Having an employee suggestion box is one way to solicit ideas from people but the age-old challenge becomes:
Who is going to sift through all those suggestions? [...]

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If you work with billable employees, you know there is a constant struggle between how much time they should spend searching for information vs. doing actual billable work. Finding and leveraging past work could increase the firm’s profitability if the re-use can drive down operational time and drive up margin.
From an expense standpoint, do you [...]

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After a number of years in the knowledge management space, I have come to realize that I know I am successful when I am no longer needed in the role I was hired to play. KM professionals generally get hired to “fix” things – better content management or search capabilities; better processes for storytelling and [...]

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I don’t know if I believe in superstitions….if Mercury is in retrograde, gremlins get in the system or “ghosts” have something to do with my keys always disappearing. All I do know is something is wrong.
Lately, nothing has cooperated. Technology is not working, plans are falling through and desired outcomes are getting delayed or eliminated. [...]

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