In the Know by Kacie June

At our MW KM Symposium on Friday, a few of us had a lively debate over two cornerstones of knowledge management: capturing lessons learned and vetting “best” practices. While I don’t think we came to consensus on either topic, it was nice to actually discuss and challenge one another.
The debate over capturing lessons learned was [...]

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I recently signed up for the Harvard Business Review online and in print (I know online should suffice but I still love flipping pages!). I stumbled upon a short little opinion on storytelling boosting knowledge transfer in the May 2009 issue. Knowledge professionals have touted this for years that storytelling is the best way to [...]

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When I started my career in the Corporate Communication field more than 15 years ago, the hot debate was how can Corporate Communication and Human Resources, namely Training & Development, work together. Each function has a communication element to it. Obviously, Corporate Communication’s sole purpose is to communicate with the media, investor community, customers and, [...]

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When people hear the term knowledge management, I immediately get two questions asked of me.
1) What do you do exactly? The answer to this can be completely different based on your organization and I won’t go into that here (maybe in later entry…check back in a few weeks); and
2) Since you’re in knowledge management, we [...]

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The most common question I get about web 2.0 tools is when should we use a wiki? I find this question most interesting. Even though Twitter has been around a lot less time than wikis, it seems like companies have figured out Twitter’s place in their tool box but wikis are still a head-scratcher.
We are [...]

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