Thoughts on KM, Collaboration, Organizational Effectiveness and Silo Busting
Posted in Knowledge Management, Social Media on Aug 17th, 2009
The most common question I get about web 2.0 tools is when should we use a wiki? I find this question most interesting. Even though Twitter has been around a lot less time than wikis, it seems like companies have figured out Twitter’s place in their tool box but wikis are still a head-scratcher.
We are [...]
Posted in Knowledge Management on Aug 10th, 2009
Many organizations separate Records Management from Knowledge Management because they are seen as two distinct functions. There are many differences between the two – one is focused on retention and standards while the other is focused on collaboration and bubbling up good information for active use. However, there is certainly overlap in very important areas [...]
Posted in Social Media on Aug 3rd, 2009
#6 People will never adopt these tools; they like email too much. People still love their email. As much as people complain about it; they can’t live without it. Adoption of social tools is not automatic, which is why you need a purpose, a plan and some marketing and communication behind them. But, the benefits of [...]
Posted in Social Media on Jul 31st, 2009
#1 You can just launch it and forget it. Yes. The purpose of social tools is to inspire collaboration and transparency, and its content should grow organically. However, you need a plan to monitor postings to ease your attorneys’ apprehensions and track usage for proof of success.
#2 People will stumble upon it own their own. [...]